We are thrilled to announce that Dr. Rachael Williams is now accepting new patients at our Overland Park location!

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Patient Reviews

Reviews for Shawnee Mission

Patient Reviews

When you're looking for a reputable eye doctor, it can be hard to decide which is right for your family. There are many factors you need to consider and it can be difficult without knowing the doctors themselves. We want to make choosing the right eye care facility for your family easier. Read the below reviews from our past and present patients to get to know our team a little bit better. Then, contact any of our locations to schedule a visit. We look forward to meeting you!

Filter5 Reviews  
4.0
DAPI
Review from L.C.  |  Source: Google  |  Dec 14, 2019

My visit with the doctor was great. The front desk was a little rude when I checked in but all in all the experience was great! More

4.0
DAPI
Review from C.A.  |  Source: Google  |  Jul 26, 2019

I've been going to Dr. Brammer for about 4 years, and I've been very pleased with her care. The reason for the 4 stars has nothing to do with her. It is the front desk staff. When I went to my appointment on February 14, the dark haired girl that checked me in acted like she would rather be anywhere else but there. She was very curt and acted like I was an interruption. Pam, the technician, was very sweet and very welcoming. I have never had any problems with my phone calls not being returned, but my husband tried to call multiple times for an appointment and no one returned his calls. More

4.0
DAPI
Review from L.C.  |  Source: Google  |  Jul 26, 2019

My visit with the doctor was great. The front desk was a little rude when I checked in but all in all the experience was great! More

4.0
DAPI
Review from T.S.  |  Source: Google  |  Jul 26, 2019

I have been seeing Dr. Chang for a few years. My experience at the new location was fine. I didn't have to wait for my appointment for more than a few minutes. The facility is superior to the past one. More

4.0
DAPI
Review from L.L.  |  Source: Google  |  Jul 26, 2018

Have been going here for a very long time. After Dr. Simone left the practice I began seeing Dr. Brammer and she's been great. I would give 5 stars except for my recent experience with ordering contacts. I ordered a 6 month supply and chose to have them delivered to my home. They didn't arrive when I expected so I called the office to get the tracking number and spoke with Jessica, who gave me the UPS tracking number and said the contacts were delivered one day earlier. As I was out of contacts by then, I went up to the office to pick up some trials, called my apartment complex office, spoke with neighbors to look for the missing package, and nothing could be found. Spoke with Jessica again who said I needed to open up an investigation with UPS for the missing package so I did that. I also went ahead and ordered even more contacts since I needed them and it sounded like this investigation was going to take a while. Later that evening, the package of contacts shows up at my door from USPS, not UPS. Would have saved me a lot of trouble had I been given the correct tracking number in the first place! Arg. More

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